We’re long past the days of the excitement of “You’ve got mail,” but that doesn’t mean email is dead. In fact, it’s still one of the most effective ways to reach your clients. And more frequent and meaningful communication builds better client relationships.
72% of unhappy clients point to poor or lack of communication as the main reason they’re unhappy with their insurance agent. If you aren’t communicating with your clients regularly or in a way they expect, and in ways that are pleasantly unexpected, the relationship can deteriorate quickly.
Email is an easy and inexpensive way to stay in touch. So how come it can often feel like it’s not working? The success of your email communications comes down to three things: how many client email addresses you have, what kinds of emails you’re sending and how personalized they are.
Before we dive into the content of your client emails, let’s start with email addresses.
Collect more email addresses
Collecting client emails is an important first step in your communications strategy.
The longer you go without an email address for a client, the more opportunities you miss to stay in touch, cross-sell products or share updates with them.
Time to put a system in place.
Collecting emails can be tricky. The key is to do it in a way that provides a memorable client experience.
Here are two things you can do:
Send a variety of emails
What do we mean by variety? Well, if you’re only sending clients one or two emails per year, they’re not hearing from you enough. Not only are you leaving a lot of opportunities on the table, you’re likely hurting some relationships.
Focus on sending a few different things throughout the year. Frequent communication has a big impact on client relationships and how they feel about you.
Here are a few ideas:
Writing and sending these emails at the right times can be a lot to take on unless you have the right tools.
With Rocket Referrals, you can automate all your client communications using our pre-written templates. We also know when to send these and to which clients, so you don’t have to worry about a thing.
Between these emails, you’re off to a great start. But there’s one more thing you can do to show your clients you truly care and help you build even better, long-term relationships with them.
Ditch the newsletter and send more personalized emails
The truth is, generic mass newsletters simply don’t work for insurance. Your customers can tell when they’re just a mail-merged name on a list.
In today’s competitive market, customers expect personalized communications meant just for them. And they want to know about things they find interesting.
Think about two of your clients. Maybe Bob is into classic cars, and Sally really enjoys traveling. If you send a newsletter that includes an article on gardening, are either of them going to open it?
Now think about sending an article on maintaining classic cars to Bob and a video on the best travel sights across the country to Sally. Will they open it?
Probably. They may even respond.
That single email alone will strengthen your relationships more than any newsletter ever could.
If sending unique, customized content sounds like a lot of work—it is. That’s why we created Rocket Connect. It’s an entirely new way to share personalized content with clients to help you build better relationships.