December 14, 2020 by ClientCircle
See which agencies have the highest Net Promoter Scores (NPS), compare your score to Net Promoter Score benchmarks and get free tools to help improve your agency’s score on My Agency Rank.
Since an agency’s Net Promoter Score has a direct impact on their revenue and retention, it’s vital they keep a constant pulse on their score. My Agency Rank was designed to give you visibility into Net Promoter Score benchmarks, what is possible with the system and tools to help them improve.
Up until the release of My Agency Rank, there was no transparent way to see which agencies have the most loyal customers. Now, you can have insight into which agencies have the highest scores and reassurance that you can improve yours.
The leaderboard is broken down into three categories: commercial, personal and new, in recognition of different factors that go into the NPS of each type of agency.
In this video, we give you a quick walkthrough of the leaderboard.
Industry benchmarks make it easy to see how you compare as your score changes over time. Checking benchmarks consistently is the best way to understand if you are keeping up with the industry or if you need more help to get there.
Even if you don't use ClientCircle, My Agency Rank is a great tool to help analyze your performance compared to a variety of industries including:
You can find a section with complimentary tools designed to help you improve your Net Promoter Score within our “guides” tab:
Whether you are already on the leaderboard, wanting to improve your Net Promoter Score or looking for best practices, My Agency Rank has everything you need to drive even more success to your agency through the NPS system.
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*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.