Who sends the best cards? Grandma.
Because grandma really cares. She knows when your birthday is, she plans ahead, she always writes a sweet note and sometimes she even includes some cash or a gift card.
How would you feel if a business you frequent sent you a handwritten, personalized card? We bet you would smile. And you’d visit that business again soon. You’d probably also show that card off to a friend or two.
Now, think about all the different communications you send your clients throughout the year.
You’re likely sending welcome emails, check-in and renewal emails, and even text messages. You probably make the occasional phone call, too.
But chances are you’re still missing the one message that creates a memorable experience your clients won’t get from another business—a card.
Why a handwritten card?
If you are already sending your clients handwritten cards—great, you’re one step ahead!
But when do you send them and why? If only during the big holidays and without a clear purpose, you’re missing out on a few opportunities.
Here are five grandma-approved occasions for which you should consider sending cards to your clients and why you need to do it if you truly want to show you care and make a long-lasting impression they’ll talk about.
To increase your chances of retaining a new client around renewal you need to start at the beginning: a great onboarding experience. And while a welcome email is nice, a welcome card truly makes you stand out.
Sending welcome cards to new clients makes them 9x more likely to leave a Google review and refer.
If you’re sending new client packets or documents via mail already, include a handwritten card and let your clients know how excited you are to do business with them.
Welcome cards are also great for bringing in more new clients.
We’ve found that sending welcome cards to new clients makes them nine times more likely to leave a Google review. And in today's digital world, most searches for a local insurance agent begin online. Specifically, Google.
Having consistent five-star reviews on your Google My Business listing gives potential clients the social proof they need to give you a shot. Clients who receive a welcome card are also much more likely to refer you to family, friends and colleagues.
Thank you cards
A great way to bring more clients to your agency is to thank your promoters—those who already love you and talk about you. Whether that’s an existing client or a partner, for example, a realtor who has been a great source of referrals for you, sending them a thank you card encourages them to continue to tell others about you.
And if you like to send gift cards to your clients, you can send one along with your handwritten card. At Rocket Referrals, we make it easy for you to pick a vendor, select an amount and include the gift card on the inside flap of your handwritten card.
And remember, offering cash incentives or gifts when asking for a referral is not a good idea. Always do it as a thank you or just because.
How many cards do you get on your birthday? And are all of them from friends and a family? It’s the same for your clients. If they do get a card or two, it’s likely from someone close to them.
Not many businesses send handwritten, personalized birthday cards. You want to be one of those businesses.
We've found found that 81% of clients who leave an agency do so due to lack of regular and meaningful communication. Birthday cards are a great way to retain these clients and show you care outside of renewal times.
And for those clients who already love you, a birthday card is another great reminder you're thinking about them on their special day. Something they might just mention to family and friends next time someone is looking for help with insurance.
Don’t forget special occasions other than birthdays where a handwritten card has the same effect—anniversaries, graduations and other important milestones you know your clients hold dear. You know, grandma style.
Holidays are one of the biggest opportunities you have to impress your clients and create a memorable experience. As their email inbox is flooded with promotional holiday emails, their actual mailbox is your opportunity to stand out.
Loyalty cards are the cards you send to your most loyal clients—people who have the most products, have been with you the longest or those who have referred the most business to your agency.
No matter your criteria, these clients deserve some extra attention and care, and sending a handwritten card is the perfect way to show you value them.
Your top clients have likely been with you for a while already and a handwritten loyalty card also encourages them to continue telling others about your incredible service.
The ROI of a handwritten card
Sending all these cards sounds great, but you’re probably trying to add up the cost in your head.
There’s good news. The return on investment (ROI) is high.
We’ve done the math and we know that you only need 1 out of 125 cards to inspire a client to stay another year (or to refer someone else) for you to break even.
Bain & Company, the creators of the NPS, found that when an insurance agency/provider sent at least one meaningful client touchpoint throughout the year (for example, a handwritten birthday or holiday card), their NPS increased by 15 points in 1 year, and that correlates to about a 3% increase in client retention.
Of course, writing and mailing hundreds of cards is a time-consuming task. But don’t worry, we don’t think you need to write all of them, by hand, yourself. We’ll do it for you.