NPS

Responding to the NPS – Best Practices

At Rocket Referrals we’ve had success implementing the Net Promoter Score (NPS) survey into our software. We gather hundreds of surveys responses for businesses (most of them insurance agencies) which allow them to measure the loyalty of their client base. … Read More

How Insurance Agents can Compete with Direct Carriers amid Increased Pressure

Several years ago the divide between an insurance agency and direct carrier was stark. On one side you got a real person, personal service, and a firm handshake – and on the other a discounted rate, a call center, and … Read More

And the 2015 Rocket Referrals Customer Loyalty Award goes to…

Last week I had the opportunity to hang with several of our clients near St. Louis during the 2015 Valley Insurance Agency Alliance (VIAA) Fall Conference. This was the third time we’ve taken the five-hour trek from Des Moines to … Read More