How Rocket Referrals works

Net Promoter Score® (NPS®)

Find out what makes a client loyal.

The Net Promoter Score (NPS) survey lets you discover who your happy clients are and who’s likely to leave. You’re also able to monitor client loyalty over time and rate your performance against peers. Our algorithms automatically adjust future communications based on how people respond to the survey.

NPS survey
NPS survey

Turn the NPS survey on with a flip of a switch.

You’ll start getting valuable feedback from clients almost immediately. It’s really that fast.

NPS score

View your score by employee, product, industry and more.

Our feedback dashboard lets you view client loyalty across your agency and compare your score against the industry average.

NPS score

Find out why so many companies are using the NPS.

AI
AI

Our AI classifies client comments for easy browsing.

We’ll find the most common topics your clients mention in their feedback, so you can view trends by agents, products and more.

Real time notifications

Get real-time notifications.

You’ll be alerted when we find clients who are likely to leave. You can double the chances of keeping them over the next year by simply giving them a call.

Real time notifications
Net Promoter Score by the numbers.
NPS response rate

40-60%

The client-response range for the Rocket Referrals NPS survey.

NPS testimonial

50%+

The number of NPS respondents who also leave a testimonial.

What our clients are saying

“Very professional and prompt service. The feedback I get from my clients is very important. The nice comments are wonderful, but the negative ones give us the chance to fix the problem and cement the relationship.”

Tamara Champagne customer since 2015
Automate

Stay connected and nurture relationships.

Personalized handwritten cards and well-timed emails should be essential to your strategy.

Learn about this feature
Schedule a Demo

See Rocket Referrals in action for yourself.

Our account managers would love to give you a one-on-one walkthrough.

Schedule a demo

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