A 5% bump in customer retention increases profit by more than 25%.
That’s why our first priority is to help you retain your existing clients.
We’ll find the right people to survey and send the one-question Net Promoter Score (NPS) survey for you at the right time. The NPS survey tells you who your happy clients are and who’s likely to leave. You’ll start getting valuable feedback from clients almost immediately.
We’ll alert you when we find clients who are likely to leave. You can double the chances of keeping them over the next year by simply giving them a call.
We’ll continue to send the NPS survey for you regularly, at the right times, so you always know how you clients feel and how you can improve your service.
We’ll find the most common topics your clients mention in their feedback so you can view trends by agents, employees, products and more.
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