How Rocket Referrals works
Discover how your customers feel
A 5% bump in customer retention increases profit by more than 25%.
That’s why our first priority is to help you retain your existing clients.
Find your happy clients and those who are likely to leave
We’ll find the right people to survey and send the one-question Net Promoter Score (NPS) survey for you at the right time. The NPS survey tells you who your happy clients are and who’s likely to leave. You’ll start getting valuable feedback from clients almost immediately.
We’ll notify you when clients are unhappy
We’ll alert you when we find clients who are likely to leave. You can double the chances of keeping them over the next year by simply giving them a call.
Collect feedback regularly to measure client sentiment overtime
We’ll continue to send the NPS survey for you regularly, at the right times, so you always know how you clients feel and how you can improve your service.
Our artificial intelligence (AI) categorizes client feedback for you
We’ll find the most common topics your clients mention in their feedback so you can view trends by agents, employees, products and more.
“Very professional and prompt service. The feedback I get from my clients is very important. The nice comments are wonderful, but the negative ones give us the chance to fix the problem and cement the relationship.”
Tamara Champagne customer since 2015Net Promoter Score by the numbers
40-60%
The number of clients who respond to the Rocket Referrals NPS survey
50%+
The number of NPS respondents who also leave a testimonial
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