What to say when calling unhappy clients

Talking to unhappy clients is tough, especially if you don't know what to say. Use this these scripts to help make difficult conversations easier and more productive. We covered the following scenarios:

  • You made a mistake to a policy/client record
  • A client is frustrated over price
  • A client is frustrated with your lack of communication
  • Your client gave you a low survey rating but didn't provide a reason
customer retention scripts
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