|Set up and integrations||Pro||Pro + Text||Pro + Premium|
|Management system / CRM integrations|
|Google My Business connector|
|Duplicate record finder|
|Automatic email and mailing address verification|
|Pre-written communication templates|
|Publish testimonials on your website|
|Mobile phone verification|
|API and Zapier access|
|Company performance metrics||Pro||Pro + Text||Pro + Premium|
|Customer feedback dashboard|
|Net Promoter Score leaderboard|
|Segment and analyze customers by account criteria|
|Artificial intelligence enhanced feedback|
|Customer experience and retention||Pro||Pro + Text||Pro + Premium|
|Find detractors and promoters with NPS|
|Uncover low performing agents and CSRs|
|Automatically collect testimonials from promoters|
|Delight customers with handwritten cards|
|Customer loyalty communication|
|Handwritten birthday cards|
|Send welcome email and welcome cards|
|Add gift cards to any handwritten card|
|Stay in touch with Rocket Connect|
|Email Google and Facebook review requests|
|Text-enabled NPS and review requests|
|Automate communications to clients likely to leave|
|Communications and automation||Pro||Pro + Text||Pro + Premium|
|Send bulk email to segmented customer lists|
|Text message one-on-one conversations|
|Phone number for each employee|
|Increased text message limit|
|Send communication in multiple languages|
|Create custom communication automation|
|Customize templates for each customer list|
Our contract is month to month. You don’t have to make a long-term commitment.
Each unique household is one contact. So, if a client has both a commercial line and a personal line, we count that as just one.
We sure do! We can help identify and then merge some of those repeat contacts. Check out this Help center article for more info.
If this happens, you’ll get a prompt to upgrade your plan. But don’t worry. You won’t be charged twice. We’ll prorate the plan cost and you’ll see the change in your invoices. They’re located under Billing Info on the Setup tab in your account.
Absolutely. We offer a trial account to interested agents. Plus, it isn’t time-limited. You’re able to view seven survey responses and two testimonial submissions before the trial ends.
To continue accessing survey results and collecting reviews on Google after the trial ends, you have to purchase and unlock the account.
Additional handwritten cards (with postage included) can be added in two ways:
Monthly card subscriptions: This is the best option for when you want to send communications regularly. You commit to buy and send a set amount of cards every month and you’re guaranteed a much lower price compared to Anytime or Individual cards.
Anytime Cards: These are one-time, bulk package purchases. They’re a good choice if you only plan to send occasional communications since you can use them any time. When Anytime Cards are used up, we don’t replenish them automatically.
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